Pre Sales Executive

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Compare data with the source documents, apart from re-entering data in the verification format, in order to detect errors.
Compile, sort as well as verify the accuracy of the data before entry is done.
Maintain the logbooks of activities along with completed work.
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking the output.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level
Experience with MS Office and data programs
Typing speed and accuracy
Excellent knowledge of correct spelling, grammar and punctuation

& Key Responsibilities:

Understanding Client Requirements:
- Collaborate with the sales team to gather and analyze information about customer needs, business goals, and technical requirements.
- Conduct discovery calls or meetings to deeply understand a client 's current environment, challenges, and expectations from the proposed solution.
Product Demonstration and Presentation:
- Prepare and deliver product presentations, demos, and proof-of-concept sessions customized to the client 's industry, operations, and technical environment.
- Highlight how the product or service meets customer needs, improves efficiency, and adds value to their business processes.
Technical Consultation:
- Provide technical expertise during client meetings to answer questions, resolve doubts, and recommend the best-fit solutions.
- Assist in solution design and architecture based on client infrastructure and system requirements.
Proposal Development:
- Work closely with the sales and product teams to develop proposals, RFP (Request for Proposal) responses, and solution documents.
- Ensure proposals are tailored to customer requirements, technically sound, and aligned with pricing and delivery models.
Product Knowledge and Training:
- Stay updated on all features, upgrades, and integrations of the product or service.
- Train and educate sales team members about product functionalities and technical aspects to ensure consistency and accuracy in client communication.
Collaboration with Cross-Functional Teams:
- Work in coordination with marketing, product development, and support teams to ensure alignment between customer feedback and product roadmaps.
- Provide insights from pre-sales interactions to improve product features and user experience.
Client Relationship Building: