White Rivers Media - Senior Executive - Client Servicing (1-2 Yrs) Mumbai (After-Sales/Customer Service)

Key Requirements- Bachelor s degree in Marketing or any related field- 1 - 2 years of proven experience in client servicing or account management within a digital marketing agency.- In-depth knowledge of the all round digital marketing ecosystem, marketing strategies and various online channels.- Demonstrated success in managing multiple client accounts and driving results.- Strong presentation and negotiation skills.- Strong time management, organisational abilities, and attention to detail.- Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)- Proficiency in marketing analytics and reporting tools.Key Responsibilities:- Act as the primary point of contact for assigned client accounts.- Build and maintain strong relationships with clients, understanding their needs and objectives.- Responding to client inquiries in a timely and professional manner.- Coordinate with internal teams (e.g., creative, content, and technical) to deliver marketing projects on time and within budget.- Maintaining an accurate record of all existing and potential clients.- Monitor campaign performance, analyse data, and provide actionable insights to clients.- Prepare regular progress reports and presentations for clients.- Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue.- Stay updated with industry trends and best practices in digital marketing.- Assist in preparing proposals and new business pitches. (ref:updazz.com)

Payroll Type : Permanent