Systems Integration Specialist Advisor

Your Role
Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. You will report into the Zurich global product lead for these tools located Dublin, Ireland.
Key Responsibilities:
:
Quality assurance of incidents, service requests and change requests
:
Attainment of SLAs, KPIs and associated reporting
:
Ensure system/application alerts are acknowledged and actioned
:
Appropriate escalation to STO management and leadership
:
Oversight of patching, upgrades and configuration changes
:
Manage high:priority incidents and requests related to file transfers
:
Ensure strict compliance with audit controls and evidence requirements
:
Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
:
Mentor and share advanced knowledge with L1 and L2 analysts
:
Identify automation and optimization opportunities
Experience:
:
Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
:
Reporting using PowerBi, PowerPoint and Excel
:
Bachelor 's or Master 's degree in Computer Science, Information Technology, or related field
:
10 years of experience in a security operations role
:
2 years of management / team leader experience. Proven demonstrable leadership and mentorship skills
:
Expert troubleshooting capabilities
:
Exceptional communication skills
Your Role
Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts.
Key Responsibilities:
:
Quality assurance of incidents, service requests and change requests
:
Attainment of SLAs, KPIs and associated reporting
:
Ensure system/application alerts are acknowledged and actioned
:
Appropriate escalation to STO management and leadership
:
Oversight of patching, upgrades and configuration changes
:
Manage high:priority incidents and requests related to file transfers
:
Ensure strict compliance with audit controls and evidence requirements
:
Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
:
Mentor and share advanced knowledge with L1 and L2 analysts
:
Identify automation and optimization opportunities
Experience:
:
Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
:
Reporting using PowerBi, PowerPoint and Excel
:
Bachelor 's or Master 's degree in Computer Science, Information Technology, or related field
:
10 years of experience in a security operations role
:
2 years of management / team leader experience. Proven demonstrable leadership and mentorship skills
:
Expert troubleshooting capabilities
:
Exceptional communication skills
Job Type: Permanent