Required Collections Executive - Mumbai

Description Job Title:& Collections Executive Department:& Collection
Location:& Thane
Reports To:& Collections Manager
Job Type:& Full-time / Part-time Job Summary: The Collections Executive is responsible for contacting clients and customers to collect overdue payments, resolve billing issues, and ensure that the company s receivables are paid on time. The role requires excellent communication and negotiation skills, attention to detail, and a proactive approach to debt recovery. Key Responsibilities:

• Contact customers via phone, email, or mail to follow up on outstanding payments.
• Maintain accurate records of all collection activity and customer interactions.
• Negotiate payment plans and settlements in accordance with company policies.
• Resolve customer complaints and disputes regarding billing and payments.
• Monitor aging reports and prioritize collection efforts based on risk and amount due.
• Coordinate with the billing and sales teams to clarify account discrepancies.
• Recommend accounts for legal action or escalation when necessary.
• Prepare regular reports on collections status and forecast expected payments.
• Adhere to company policies, legal requirements, and ethical standards in all collection efforts.

Requirements

• High school diploma or equivalent; a degree in finance, business, or related field is preferred.
• Proven experience in collections, credit control, or customer service.
• negotiation, and interpersonal skills.
• Familiarity with billing procedures and debt collection laws.
• Proficient in MS Office and accounting software (e.g., SAP, Oracle, QuickBooks).
• Ability to work independently and manage time effectively.
• Detail-oriented with strong problem-solving abilities.

Job Profile : Collections Executive
Industry : Others