BPO Senior Manager

In this Role you will be Responsible For:
- Provides direction and guidance for administration and results for multiple departments within a function of work area.
- Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.
- Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success
of department(s) assigned.
- Participates in developing operational and strategic goals and objectives for the organization.
- Drives NTT DATA 's organizational capabilities by developing a highly effective and competent workforce.
- Viewed as expert or specialist in a specific industry or sector.
Typical Years of Experience
- Typically requires 8 years relevant experience
Typical Years of Leadership Experience
- Includes 5:7 years managerial/ leadership experience.
Minimum Education and Certifications
- Undergraduate degree or equivalent combination of education and work experience.
- Graduate degree preferred.
Skills
- Models exceptional influencing and communication skills.
- Models exceptional client service skills and leadership capabilities.
- Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills.
- Models exceptional organizational and time management skills.
- Advanced budgeting, business financial and P and L skills.
- Advanced ability to develop comprehensive and complex operational and strategic plans.
People Leadership: Yes
Physical Requirements/ Working Conditions
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations.
Work Timings:
5:30 p.m. : 3:30a.m. IST, Monday : Friday. The shift timings can be changed as per client requirements.

Job Type: Permanent