Required Unit Manager - Kolkata

Key Responsibilities

1. Team Recruitment and Onboarding

• Identify and recruit potential insurance agents/advisors from various sources including referrals, job fairs, social networks, and direct outreach.
• Conduct interviews, shortlist candidates, and onboard selected individuals as per the company s recruitment guidelines.
• Ensure new advisors are registered, trained, and certified as per IRDAI regulations.

2. Training and Development

• Conduct regular training sessions to educate the team about insurance products, selling techniques, regulatory requirements, and digital tools.
• Continuously upgrade the team s knowledge and skills through refresher courses and mentoring.
• Monitor individual performance and guide advisors in developing sales pitches, understanding client needs, and closing deals effectively.

3. Sales and Business Development

• Achieve monthly and annual sales targets for life insurance, health insurance, or general insurance products, depending on company focus.
• Guide advisors in identifying prospective clients, conducting financial need analysis, and recommending suitable insurance plans.
• Accompany advisors on client visits, presentations, and negotiations as needed.
• Ensure a balance between business growth and service quality.

4. Team Management and Motivation

• Set clear goals and expectations for each advisor.
• Review daily, weekly, and monthly performance through structured meetings and one-on-one sessions.
• Recognize and reward high performers, address underperformance with coaching, and maintain team morale.
• Foster a culture of transparency, collaboration, and continuous improvement.

5. Customer Relationship Management

• Oversee advisor interactions with clients to ensure a high standard of professionalism, ethics, and compliance.
• Resolve escalated client queries, complaints, or service requests in a timely manner.
• Promote long-term customer relationships through consistent after-sales service, policy reviews, and renewals.
• Drive cross-selling and up-selling efforts through relationship-based selling.

6. Reporting and Compliance

• Submit daily, weekly, and monthly sales reports, forecasts, and activity logs to higher management.
• Ensure the team follows IRDAI guidelines, company compliance policies, and all documentation protocols.
• Conduct audits of advisor records and policy issuance for accuracy and transparency.
• Coordinate with internal departments such as underwriting, operations, and claims for smooth policy processing.