Manager - Telemarketing - Telecom (0-5 Yrs) Tamil Nadu/Nagercoil,kanyakumari (Telesales/Inside Sales/BPO)

Role Overview :Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.Key Responsibilities :Team Leadership :- Recruit, train, and mentor telecalling executives.- Set performance goals and monitor team achievements.- Conduct regular team meetings and provide constructive feedback.Sales Strategy and Execution :- Develop and implement telecalling sales campaigns to meet targets.- Track and analyze sales data to identify trends and opportunities.- Collaborate with marketing teams to optimize lead generation efforts.Customer Engagement :- Ensure excellent communication with customers to build trust and loyalty.- Address escalated customer concerns and resolve issues promptly.- Collect feedback to improve sales approaches and customer satisfaction.Performance Monitoring :- Create performance dashboards and submit reports on team KPIs.- Identify gaps in performance and implement corrective actions.- Maintain call quality standards through regular call reviews.Process Improvement :- Optimize telecalling scripts and workflows for better conversion rates.- Stay updated on industry trends and introduce innovative practices.- Ensure adherence to compliance and data protection regulations. (ref:updazz.com)

Payroll Type : Permanent