Account Manager Team Lead (VIP Sales & Player Success)

Role Overview
We re looking for an experienced Team Lead Account Management to head our VIP Account Manager squad. You ll be responsible for not just driving deposits and retention from high-value players, but also coaching a high-performance team to consistently exceed growth and monetization targets.
This is a leadership role at the intersection of sales, player engagement, and revenue strategy.
Key Responsibilities
Lead a team of VIP Account Managers to deliver monthly deposit, retention, and engagement targets.
Own overall revenue contribution from the VIP vertical.
Coach and train the team on sales techniques, player psychology, and upselling strategies.
Build playbooks for engagement, reactivation, and win-back campaigns across player cohorts.
Set and monitor KPIs like ARPU, LTV, conversion to high-stakes games, and churn reduction.
Personally manage a small portfolio of top-tier VIPs to stay close to the ground and model best practices.
Collaborate with CRM, marketing, and product teams to co-create loyalty programs and offers.
Analyze player behavior data to refine strategies and uncover new growth opportunities.
Hire, mentor, and scale the account management function as the player base grows.
Key Metrics You ll Own
Total VIP revenue & wallet growth
Account Manager team performance
VIP churn & reactivation rate
Player satisfaction (NPS / qualitative feedback)
Who You Are
5 8 years in sales, growth, or account management, including 1 2 years of team leadership
Proven track record of driving revenue from high-touch customer relationships
Deep understanding of player motivation, especially in RMG or mobile gaming
Strong communicator with excellent people management and mentoring skills
Comfortable using data tools (Excel, dashboards, CRM platforms like CleverTap or Amplitude)
Fluent in English and Hindi; other regional languages are a plus
Action-oriented, strategic thinker with strong ownership mindset
Nice to Have
Experience in real-money gaming, fantasy, or consumer fintech
Built or scaled an inside sales / account management function from scratch
Love for casual games like Ludo, Teen Patti, or Rummy
What We Offer
Competitive fixed compensation team performance-based incentives
Ownership of a high-impact revenue vertical
Entrepreneurial team culture with high visibility and decision-making autonomy
Opportunity to shape one of India s fastest-growing gaming brands