Tradologie - International Sales Role - B2B Vertical (2-4 Yrs) Noida (B2B/Corporate Sales)

About Tradologie.comTradologie.com is a next-generation B2B procurement platform transforming global trade by connecting bulk buyers and suppliers through a seamless, transparent, and efficient process. Our tech-driven platform eliminates intermediaries, optimizes procurement, and enhances business transactions worldwide.Role OverviewAs an International Sales (b2b)- Buyer Facilitation Team (English), you will be responsible for ensuring smooth buyer transactions, assisting with queries, and providing a seamless experience on the platform. You will act as the primary point of contact for English-speaking buyers, guiding them through the procurement process and resolving any issues they may encounter.Key Responsibilities1. Buyer Support & Query Resolution:- Assist buyers in navigating Tradologie.com s platform for bulk procurement.- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.- Ensure timely resolution of issues to enhance buyer satisfaction.2. Buyer Engagement & Retention:- Build strong relationships with buyers by providing proactive support and engagement.- Educate buyers on the benefits of Tradologie.com s platform and services.- Encourage repeat transactions by ensuring a seamless user experience.3. Order Management & Coordination:- Oversee the execution of buyer transactions, ensuring smooth order processing.- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.- Monitor order progress and keep buyers updated on their transactions.4. Process Improvement & Reporting:- Identify common buyer challenges and provide feedback to improve platform features and support processes.- Maintain accurate records of buyer interactions and transaction history.- Provide regular reports on buyer satisfaction, concerns, and engagement levels.Key Skills & Competencies:- Strong verbal and written communication skills in English.- Excellent problem-solving and customer service skills.- Ability to handle multiple queries and transactions efficiently.- Basic understanding of B2B sales, procurement, or e-commerce platforms.- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).- Self-motivated, proactive, and detail-oriented approach.Preferred Qualifications- Bachelor s degree in Business, Sales, Commerce, or a related field.- 2-3 years of experience in buyer facilitation, customer support, or B2B sales.- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus. (ref:updazz.com)

Payroll Type : Permanent