Tele Sales Executive

Key Responsibilities:

1. Outbound Sales Calling:

• Call potential customers using a provided contact list or CRM system.
• Introduce and explain company products or services to prospects in a clear, concise, and engaging manner.
• Persuade customers to purchase products or services by highlighting benefits, offers, and value.
• Answer customer questions about product specifications, pricing, and usage.

2. Lead Generation & Conversion:

• Identify customer needs and suggest suitable products or solutions.
• Qualify leads based on interest, budget, and eligibility criteria.
• Follow up on cold and warm leads through phone, email, or SMS.
• Close sales and achieve weekly/monthly targets as assigned.

3. CRM Management & Documentation:

• Maintain records of calls, customer information, and sales outcomes in the CRM or Excel database.
• Update customer status and schedule follow-up calls as needed.
• Prepare and submit daily, weekly, and monthly sales reports to the sales manager.

4. Customer Engagement & Follow-up:

• Establish a rapport with customers to ensure trust and long-term relationship building.
• Send confirmation emails, invoices, or digital brochures post-conversation if required.
• Remind clients of renewals, pending payments, or new offers.
• Address basic customer complaints or route complex queries to the support team.

5. Collaboration:

• Coordinate with the marketing and product teams for campaign updates, lead lists, and customer feedback.
• Share insights about customer preferences and objections to help refine sales strategies.
• Participate in sales meetings, performance reviews, and training sessions.