Mojro - Senior Manager - Customer Success (5-15 Yrs) Bangalore (After-Sales/Customer Service)

About Mojro:Mojro is a leading AI-powered logistics optimization and visibility SaaS platform, helping enterprises streamline supply chain operations with data-driven insights. We work with some of the biggest global brands, enabling them to achieve efficiency, transparency, and scalability in their logistics networks.The Role:Were looking for a hustler - a Senior Customer Success Manager who thrives in a fast-paced startup environment, loves solving complex problems, and is obsessed with ensuring customer success. Youll own and manage high-value enterprise accounts, drive adoption, and build strong relationships with C-suite stakeholders.Key Responsibilities :- Own Enterprise Accounts: Manage and grow relationships with key enterprise clients, ensuring high retention, expansion, and customer satisfaction.- Be a Strategic Partner: Engage with C-level executives to align Mojros solutions with their business goals, acting as a trusted advisor.- Drive Adoption & Value: Proactively identify upsell/cross-sell opportunities and ensure customers maximize ROI from our platform.- Data-Driven Decision Making: Analyze customer health metrics, usage patterns, and business outcomes to drive success strategies.- Hustle & Execute: Roll up your sleeves-whether its troubleshooting, onboarding, or creating custom reports, you get things done.- Collaborate Internally: Work closely with Sales, Product, and Tech teams to relay customer feedback and influence roadmap decisions.Who You Are:- 5 years in Customer Success/Account Management in a SaaS startup (Logistics Tech, Supply Chain Visibility, or related fields preferred).- Proven track record managing enterprise accounts and engaging with C-suite stakeholders.- Highly analytical-comfortable working with data, metrics, and dashboards to derive insights.- A hustler-resourceful, proactive, and thrives in a dynamic, high-growth environment.- Exceptional communicator-able to articulate value, negotiate contracts, and resolve conflicts.- Passion for logistics/supply chain tech-understanding of the industry is a big plus.Why Join Mojro?- Work with a disruptive AI-powered logistics tech platform.- High-impact role with direct exposure to enterprise clients and leadership.- Opportunity to shape customer success strategies in a scaling startup.- Collaborative, fast-paced, and growth-oriented culture.If you are a data-savvy, results-driven CSM who loves working with enterprise clients and isn t afraid to hustle, we want you! (ref:updazz.com)

Payroll Type : Permanent