Account Manager - Social Media (1-3 Yrs) Mumbai/Navi Mumbai (Online/Digital Marketing)

-Leadership Role-Fantastic work culture-Opportunity to make a positive impactOur client is a digital communication agency that provides creative, strategic and fresh solutions to the brands to helps them achieve their business and marketing objective.The JobRole Overview As a Social Media Accounts Manager, you will own client accounts. Your role will involve onboarding clients, managing social media strategies, ensuring high-quality deliverables, and leading a team of Social Media Executives. You ll be responsible for driving measurable results while maintaining excellent client relationships.Key Responsibilities:1. Client Onboarding & Account Ownership- Develop and maintain strong client relationships to ensure long-term satisfaction and retention.
-Conduct orientation sessions with new clients to understand their goals, challenges, and expectations.- Explain agency processes and set realistic expectations for deliverables, quality, and scope of work.- Facilitate smooth onboarding by gathering all necessary information and resources, including social media account accesses.- Input client data and project information into AI systems for optimisation and analysis.2. Project Management & Client Communication- Collaborate with internal teams (content, design) to align deliverables with client goals.- Conduct weekly client meetings to discuss progress, challenges, and strategies.- Develop target audience strategies, map demographics, and propose innovative campaign ideas.- Ensure all creative outputs meet quality standards and align with client expectations.- Review the work of Social Media Executives and provide constructive feedback.- Conduct competitor analysis and monitor trends to identify growth opportunities.- Leverage AI tools to ideate and optimise campaigns effectively.3. Reporting & Feedback- Prepare monthly progress reports for clients, highlighting: Achievements :- Areas for improvement- Future milestones- Use insights from client reports to make data-driven recommendations for future campaigns.4. Team Management- Supervise and mentor 2-3 Social Media Executives.- Monitor team performance to ensure productivity, quality, and adherence to deadlines.- Conduct regular performance reviews and identify areas for professional growth.- Act as a point of escalation for team or client issues.Ideal CandidateKey Skills & Qualifications:- Proven experience in social media management or account handling (minimum 3-4 years).- Strong understanding of social media platforms, trends, and analytics tools.- Excellent project management and communication skills.- Knowledge of AI tools and their application in social media strategies.- Strong leadership and team management abilities.- Analytical mindset with a passion for innovation and problem-solving. (ref:updazz.com)

Payroll Type : Permanent