Required Telecaller - Bangalore

Job Summary:

We are looking for an enthusiastic and goal-oriented Telecaller to join our team. The primary role of a telecaller is to handle incoming and outgoing calls to customers, promote products or services, generate leads, and provide accurate information about the company s offerings. The ideal candidate must have good communication skills, a pleasant voice, and the ability to convince and engage customers over the phone.

& Contact customers via phone or Dialer to collect past due accounts&

& Negotiate payment plans and settlements with customers&
& Maintain accurate records of all interactions and payment agreements&

& Update customer account information and payment status in the system&

& Meet or exceed monthly collection targets
& Handle customer objections and provide solutions to resolve their debts&

& Assist customers in setting up payment arrangements and provide follow-up&
& Refer complex cases to senior staff or legal team as necessary&

Skills :-&

Good verbal communication skills.&
Patience and resilience in handling customer inquiries or complaints.&

Good listening skills and empathy towards customers needs.&
Basic computer skills for data entry and maintaining records.&

Ability to work in a fast-paced environment and handle pressure.&
Prior experience in Customer Service, Sales or Collections is Advantage.&
&

Education : Intermediate/ Graduate&

& Salary : As per Industry Standard Incentives will be provided based on the targets achieved (Rs. 1,000 Rs. 4,000)