Customer Service Role - BPO (1-5 Yrs) Navi Mumbai/Thane (After-Sales/Customer Service)

Qualification: HSC Fresher/Graduate Fresher or BPO ExperienceJob Description- Manage amounts of incoming calls. Identify and assess customers needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive communication.
-Provide accurate, valid, and complete information by using the right methods/tools.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.Process : Inbound Process (Example-Urban Clap in India) dealing customers queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc. (ref:updazz.com)

Payroll Type : Permanent