Domestic Process -Voice And Non Voice Fresher

Key Responsibilities:
Handle customer queries via calls, emails, and chat.
Resolve order-related issues, refunds, and complaints in a timely manner.
Coordinate with delivery partners and restaurant partners to ensure smooth operations.
Maintain accurate records of customer interactions.
Follow standard operating procedures and quality guidelines.

Requirements:

Minimum 6 months to 1 year of experience in a customer support role (preferably in food delivery or e-commerce).
Excellent communication skills in English and regional languages.
Ability to work in rotational shifts, including weekends and holidays.
Basic computer knowledge and typing skills.
Strong problem-solving and interpersonal skills.
Typing speed of 30 WPM is mandatory.

Key Competencies

• Listening Skills: Ability to understand and resolve customer concerns efficiently
• Communication: Clear and polite verbal or written responses
• Adaptability: Comfortable switching between tasks and working in different process types
• Customer Orientation: Patience and empathy in handling all types of customers
• Attention to Detail: Accuracy in data entry and documentation
• Time Management: Ability to meet deadlines and manage workloads