Telecalling Sales Executive

Key Responsibilities:

1. Outbound Calling:

• Make a high volume of outbound calls daily to prospective customers using company-provided leads or databases.
• Explain products/services clearly, persuasively, and professionally over the phone.
• Engage with both cold and warm leads to promote offerings and generate interest.

2. Lead Conversion & Sales:

• Convert leads into confirmed sales or qualified appointments.
• Follow-up regularly with interested prospects to close the sale.
• Handle objections, answer questions, and provide complete information to customers.

3. Customer Relationship Management:

• Maintain a polite, helpful, and professional attitude in all interactions.
• Build long-term relationships with potential customers through consistent follow-up.
• Record customer responses, feedback, or complaints accurately and pass to the appropriate department if needed.

4. Documentation & Reporting:

• Maintain detailed records of all calls, follow-ups, outcomes, and customer data in CRM systems or Excel sheets.
• Submit daily/weekly reports to team leaders or managers summarizing performance and conversion rates.

5. Script Adherence & Product Knowledge:

• Use prepared sales scripts to promote products or services effectively, adapting language as needed.
• Stay updated with detailed product or service knowledge to confidently handle customer inquiries.
• Participate in regular training sessions on sales techniques and new offerings.

6. Target Achievement:

• Work toward and achieve weekly/monthly sales or call targets (e.g., number of calls, conversions, appointments booked).
• Maintain high productivity and motivation even in high-pressure environments.