Required Field Executive - Coimbatore

We are hiring for field executive for housing loan payments
x and bucket 1&
freshers also welcome
Salary : 18000 to 32000 based on performance
Incentive: 5000 to 10000
Two wheeler and DL Must&
Educational Requirement : Work Arrangement : Work From Office
Gender Preference : Male only
Skills Requirement : No predefined skills necessary

Key Responsibilities

1. Field Visits for Loan Recovery

• Visit customers who have pending housing loan payments at their registered address or business location.
• Deliver payment reminders, notices, or follow-up letters as per process.
• Collect EMI payments (via digital app, UPI, or receipt-based methods) where applicable.

2. Customer Communication and Counseling

• Explain loan account details, outstanding balances, and payment terms to customers.
• Understand customer concerns or repayment difficulties and offer feasible options under company guidelines.
• Educate customers on avoiding defaults and maintaining a good credit history.

3. Documentation and Reporting

• Record visit outcomes, customer responses, and payment status daily.
• Submit reports to the collections team or manager via mobile app, Excel sheets, or MIS tools.
• Ensure collection receipts, signatures, and records are properly maintained for audit compliance.

4. Coordination with Internal Teams

• Coordinate with the backend team for updated data, payment history, and account status.
• Escalate high-risk cases (e.g., untraceable or non-cooperative customers) to the supervisor with supporting documents.
• Assist the legal or recovery team in tracing or initiating further action where necessary.

5. Follow Regulatory and Company Protocols

• Follow RBI and NBFC guidelines related to respectful and ethical loan recovery practices.
• Ensure customer privacy and data confidentiality at all times.
• Avoid aggressive or unlawful recovery methods strict adherence to the organization s code of conduct.

Job Profile : Field Executive
Industry : Bank, finance