Associate - Customer Support - Voice Process (0-1 Yrs) Hyderabad (After-Sales/Customer Service)

Job Title: Customer Support Associate - Voice Process (English Hindi/Telugu)Company: Tech Mahindra LtdWork Location: Pranava One Building, 5th Floor, Beside Erramanjil Metro Station, HyderabadWork Mode: On-site (Work from Office)Employment Type: Permanent, Full-TimeJob Summary:Tech Mahindra is hiring experienced Customer Support Associates for its voice-based process. If you have at least 6 months of BPO experience and can communicate fluently in English with Hindi or Telugu, this is the right opportunity for you.Key Responsibilities:- Manage incoming/outgoing customer calls with professionalism and empathy.- Communicate clearly in English and Hindi/Telugu to address customer issues and concerns.- Maintain high standards of call quality and customer service.- Adhere to scheduled log-in hours:- Total Duration: 10 hours 30 minutes- Productive Hours: 9 hours 30 minutes- Follow assigned break schedules and maintain punctuality.- Stay up-to-date with product knowledge and process updates.Work Schedule:Shifts:- Males: Rotational shifts (24/7)- Females: Rotational day shifts- Work Days: 5 days per week- Weekly Offs: 2 rotational daysEligibility Criteria:- Education: Any Graduate- Experience: Minimum 6 months in BPO/Customer Support (Mandatory)- Languages: Fluent in English and either Hindi or Telugu- Freshers: Not eligible- Salary Details: Approximate In-Hand Monthly Salary (Post-Deductions): - 17,500 (ref:updazz.com)

Payroll Type : Permanent