Front Desk Receptionist

-Attractive compensation package
-Role involving team management opportunities
-Opening within a company with a solid track record of success
Our client redefines the tiling experience by effortlessly merging online convenience with offline expertise. Based in the bustling city of Bangalore, India, take pleasure in being the pioneers, providing a wide range of tiles through virtual and physical storefronts.
The Job
Key Responsibilities:
Online Chat & Call Handling:
Respond promptly and professionally to customer inquiries via live chat and inbound calls.
Provide accurate information about our tiles, ceramics, designs, pricing, and availability.
Assist customers in choosing the right products based on their needs and preferences.
Escalate technical or complex queries to the appropriate department (Sales, Technical, Logistics).
Customer Experience & Coordination:
Maintain a warm, helpful, and knowledgeable tone with all online interactions.
Help coordinate sample requests, orders, and follow-ups with the internal team.
Guide customers through the website or catalog if they are having trouble navigating products.
Administrative & CRM Duties:
Log all customer interactions in the CRM or customer service platform.
Maintain records of customer feedback, inquiries, and resolutions.
Prepare basic reports on frequently asked questions or issues for improvement purposes.
Ideal Candidate
Requirements:
Minimum High School Diploma; Bachelor 's degree is a plus.
1 2 years of experience in a customer-facing role, preferably in the tiles, ceramics, or building materials industry.
Strong written and verbal communication skills in English, Kannada, Hindi, Telugu and Tamil .
Good typing speed and familiarity with chat platforms.
Basic knowledge of tiles, ceramics, or interior materials preferred (training provided if needed).
Experienced with the ability to multitask across systems (CRM, chat, call tools).