Required Telesales Executive - Noida

Job Summary:

The Telesales Executive is responsible for generating sales and building customer relationships over the phone. This role involves making outbound calls to potential and existing customers, understanding their needs, explaining products or services, and persuading them to make purchases or appointments. Strong communication skills, a persuasive attitude, and the ability to handle objections are essential for success in this position.

Key Responsibilities:

1. Outbound Calling and Lead Generation

• Make high-volume outbound calls to prospective and existing customers.
• Identify potential clients and qualify leads based on the company s criteria.
• Introduce and explain products or services clearly to customers.
• Follow up on leads generated through marketing campaigns or referrals.

2. Sales and Customer Service

• Present compelling sales pitches tailored to customer needs.
• Address customer queries and provide accurate product information.
• Handle objections professionally and work towards closing sales.
• Upsell and cross-sell additional products or services where appropriate.

3. Order Processing and Documentation

• Record customer details, interactions, and sales in the CRM system.
• Process orders, payments, and follow-up schedules efficiently.
• Ensure accurate and timely documentation of all sales activities.

4. Meeting Targets and Reporting

• Achieve or exceed daily, weekly, and monthly sales targets.
• Maintain a pipeline of prospects and monitor sales progress.
• Report sales performance and market feedback to the sales manager regularly.

5. Team Collaboration

• Work closely with marketing, product, and customer support teams.
• Participate in training sessions to stay updated on product knowledge and sales techniques.
• Share market insights and customer feedback to improve sales strategies.

Job Profile : Telesales Executive
Industry : BPO