Customer Support Executives

Ensure customer satisfaction by adhering to defined SLAs across all support channels.
Handle customer interactions through email, chat, calls, and live video sessions, delivering prompt and accurate resolutions.
Maintain excellent communication skills both verbal and written ensuring clarity, professionalism, and empathy in all conversations.
Demonstrate strong presentability and professionalism during live sessions, as the role involves real-time user interaction via video.
Provide real-time assistance during live processes, ensuring a seamless and supportive experience for users.
Accurately log all user interactions, issues, and resolutions in the CRM system.
Develop a deep understanding of the platform and its features to resolve queries effectively and proactively.
Monitor sessions to detect and address any irregularities or user concerns immediately.
Share recurring issues and user feedback with relevant teams to contribute to continuous service and product improvement.