Analyst Customer Service:India

About Kennametal
With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Position Background:
Analyst Customer Service
Location: Bangalore
Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability.
Manage all the customer requests and be the conjunction between customer and Kennametal internal dept.
:
procedure
:
Providing the product availability, lead time, shipping information to external customers in the timely manner.
:
Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order.
:
Coordinate with warehouse and logistics staff to arrange on time shipment
:
Manage Customer Complain in CRM system, arrange product repair, return/exchange
:
Maintain the customer master data correctly
:
Compile data and prepare reports in standard format
REVIEW POSITION SPECIFIC QUESTIONS: (FOR PHONE INTERVIEW)
Order entry
Quote create
customer returns handling end to end
3 to 5 yrs: Bangalore
Excel and ppt exp mandatory
industry exp: any
Equal Opportunity Employer

Job Type: Permanent