Wealth Clinic - Head - Customer Relationship Management (8-15 Yrs) Noida (After-Sales/Customer Service)

Job Title: CRM Head - Real EstateLocation: NoidaExperience: 8 yearsIndustry: Real EstateJob Summary:We are looking for an experienced CRM Head to lead the customer relationship management function, ensuring excellent client experience, resolving concerns, and driving customer engagement. The ideal candidate should have a strong background in customer service, post-sales operations, and team management within the real estate industry.Key Responsibilities:Customer Engagement & Relationship Management:- Develop and implement CRM strategies to enhance customer satisfaction and loyalty.- Address customer queries, complaints, and escalations efficiently.- Build strong relationships with clients, ensuring a seamless post-sales experience.Post-Sales Operations:- Oversee documentation, agreement execution, payment follow-ups, and coordination with legal teams.- Ensure timely possession, handover, and coordination for registration formalities.- Manage loan processing, NOCs, demand letters, and coordination with banks.Team Leadership & Process Improvement:- Lead and mentor the CRM team to ensure efficient handling of customer concerns.- Develop and implement SOPs for customer service excellence.- Monitor key performance indicators (KPIs) and improve processes.Customer Retention & Brand Reputation:- Conduct customer feedback analysis to improve services.- Work on customer retention strategies and loyalty programs.- Address negative reviews and resolve disputes to maintain brand reputation.Coordination with Internal Teams:- Collaborate with sales, marketing, legal, and accounts teams to ensure smooth operations.- Ensure compliance with RERA and other regulatory requirements.Key Skills & Competencies: - Strong communication and interpersonal skills - Expertise in handling customer queries, grievances, and post-sales documentation - Experience in real estate CRM tools (such as Salesforce, HubSpot, Zoho, etc.) - Ability to manage a team and drive process improvements - Knowledge of RERA guidelines and complianceQualifications:- Graduate/Postgraduate in Business Administration, Real Estate, or related fields.- Minimum 8 years of experience in CRM roles, preferably in real estate.- Prior experience in managing a team and handling post-sales customer operations. (ref:updazz.com)

Payroll Type : Permanent