Key Account Executive - Sales - FMCG (3-5 Yrs) Pune (B2B/Corporate Sales)

About the Role:We are looking for a Key Account Executive with 3-5 years of experience in managing B2B clients, particularly in the FMCG and retail sectors. This role involves managing end-to-end client onboarding, owning relationships with 25-30 active clients, and driving client satisfaction, upselling, and repeat business. If you are customer-focused, proactive, and have a practical problem-solving mindset, we d love to hear from you.Key Responsibilities:Client Onboarding & Relationship Management- Own and manage the full onboarding journey post-sales, including documentation, coordination with internal teams, and initial setup.- Maintain and nurture strong, long-term relationships with B2B clients, especially from FMCG and retail domains.Client Operations & Support- Oversee successful integration of services/products, including payment setups and machine/software installation.- Act as a single point of contact for 25-30 key clients, ensuring seamless communication and issue resolution.Upselling & Retention- Identify upselling and cross-selling opportunities within existing accounts to grow revenue.- Regularly follow up with clients to ensure satisfaction and promote repeat business.Problem Solving & Coordination- Collaborate with internal teams (technical, operations, and sales) to troubleshoot client issues promptly and efficiently.- Use a solution-oriented mindset to resolve client concerns while improving internal processes.What We re Looking For:Experience : 3-5 years of experience in B2B account management, preferably with FMCG/retail clients.Client Handling : Demonstrated ability to manage a portfolio of 25-30 clients.Skills : Strong communication, relationship management, and problem-solving abilities.Mindset : Practical and proactive approach with a strong sense of ownership and accountability.Preferred : Experience in working closely with tech or operations teams for service implementation. (ref:updazz.com)

Payroll Type : Permanent