Customer Support Executive

Experience& & & & & & & & & : 6 Months to 1 years

Languages& & & & & & & & & & : English, Hindi

Qualification& & & & & & & & & : UG or any graduation&

Industry& & & & & & & & & & & & : BPO/KPO/Credit Card Sales

Salary& & & & & & & & & & & & & : 15000 to 21000 Incentives&

Shift timings& & & & & & & & : 9 to 6/10 to 7/11 to 8 & Rotational Week off

Job location& & & & & & & & & : Narakaramguda

& Cab facility, No food facility&

Roles and Responsibilities: Customer handling, Ability to communicate effectively, Solving Customer queries, Domestic calling, Work under pressure, Problem solving, Good communication, Out bound &Inbound, need to work accordingly business Requirement.

Interview mode: Face to Face

1 HR Round

2 Operations round

If you re interested kindly send your updated resume to us

Key Responsibilities:

1. Handling Customer Inquiries

• Respond to customer queries via phone calls, emails, chat, or in-person interactions.
• Provide detailed and accurate information about products, services, pricing, delivery timelines, or company policies.
• Log and track every customer interaction using the company s CRM or ticketing system.

2. Issue Resolution

• Understand customer concerns thoroughly and provide effective solutions within the defined service level agreement (SLA).
• Escalate complex issues to higher levels (technical support, supervisors, or specialized departments) when necessary.
• Follow up with customers to ensure their issues are resolved to satisfaction.

3. Customer Relationship Management

• Build and maintain positive relationships with customers by offering personalized service.
• Retain customers by showing empathy, patience, and professionalism in every interaction.
• Provide proactive support to ensure customer needs are met even before they raise issues.

4. Feedback and Improvement

• Record customer feedback regarding services, products, or policies and report them to the relevant departments.
• Suggest improvements to internal processes based on customer pain points.
• Conduct customer satisfaction surveys and gather insights for continuous service improvement.

5. Product and Process Knowledge

• Stay updated on company products, services, policies, and system changes.
• Educate customers on product usage, features, and self-service options.
• Participate in training sessions, team meetings, and workshops to continuously upgrade service knowledge.

6. Documentation and Reporting

• Maintain clear records of all customer interactions, conversations, follow-ups, and issue resolution steps.
• Prepare daily, weekly, and monthly performance reports (e.g., number of calls, issue types, resolution rates).
• Analyze trends in customer issues and share recurring problems with relevant departments.