Required Desktop Engineer - Chennai

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

1. Minimum 1 year of experience in desktop/Laptop field support

2. Should possess troubleshoot and problem solving& .

3. Skills on parts replacement and all software installation including OS/MS Office is a must.

4. Little knowledge on Network and Crimping RJ 45 Etc.

5. CCTV Installation and service knowledge is an added advantage&

Key Responsibilities:

System Setup and Configuration:
- Install, configure, and maintain desktop and laptop systems for end users.
- Deploy operating systems, software applications, and system updates using tools such as Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar.
- Configure system settings, user accounts, and network connections according to company policies.
Technical Support:
- Provide first and second-level support to users experiencing hardware, software, or networking issues.
- Respond to help desk tickets in a timely manner and document resolution steps.
- Assist users remotely or in-person, depending on the nature of the issue.
- Escalate complex problems to senior IT staff or specialized teams as needed.
Hardware Management:
- Troubleshoot and repair or replace faulty hardware, including hard drives, RAM, power supplies, and peripherals.
- Manage asset inventory, including tracking the assignment and return of IT equipment.
- Set up new hardware and manage decommissioning of outdated devices securely.
Software and Patch Management:
- Install, configure, and update software applications and system drivers.
- Test and deploy patches and security updates across the desktop fleet.
- Ensure software licensing compliance and audit readiness.
Security and Compliance:
- Implement and maintain security policies on endpoint systems (e.g., encryption, antivirus, firewall settings).
- Ensure adherence to company IT security standards and regulatory requirements such as GDPR, HIPAA, or ISO.
- Assist in responding to audits and maintaining necessary documentation.
Mobile Device Management:
- Configure and support mobile devices (iOS, Android) used for business purposes.
- Enforce security policies and manage devices via MDM tools like Microsoft Intune or VMware Workspace ONE.
User Training and Documentation:
- Provide guidance and training to end users on basic IT tools, security awareness, and company systems.
- Maintain documentation for common troubleshooting procedures and IT support processes.
- Contribute to internal knowledge bases or IT handbooks.
Project Participation:
- Assist in IT projects such as office moves, system upgrades, and rollouts of new technology.
- Collaborate with system administrators, network engineers, and application support teams.
- Participate in planning and testing phases to ensure minimal disruption during transitions.