Executive - Technical Support (1-4 Yrs) Bangalore/Hyderabad/Chennai/Trivandrum/Thiruvananthapuram/Cochin/Kochi (After-Sales/Customer Service)

- Managing, prioritizing, and documenting incoming questions and service desk tickets.- Excellent English communication skills.- Should be ready to work in Rotational shifts/ US shifts - Must have used tools like Servicenow ticketing tool.- Providing L1/L2 support.- Knowledge of Active Directory is also beneficial.- Installation and troubleshooting for Windows or office 365.- Resolving technical issues quickly and efficiently - Installing and configuring software and meeting end-user needs- Escalating any serious problems to relevant departments and teams- Ensuring optimal network performance- Performing system updates, tests, and maintenance to avoid service interruptions - Producing user manuals and guidance for end users- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems. (ref:updazz.com)

Payroll Type : Permanent