Required Service Executive - Rajahmundry

Job Summary:

We are looking for a courteous, knowledgeable, and technically sound Service Executive to join our automotive service team. The ideal candidate should have a background in automotive education or equivalent hands-on experience and be responsible for providing excellent customer service from vehicle intake to delivery. The role includes diagnosing issues based on customer input, coordinating with technicians, ordering parts, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

Customer Interaction & Service Intake:

• Greet customers professionally as they arrive at the service center
• Listen to and accurately note customer concerns about vehicle performance
• Clearly explain service and repair options, estimated time, and costs
• Open service job cards and ensure all customer requirements are documented

Diagnostics & Coordination:

• Collaborate with technicians to inspect and diagnose vehicle issues
• Explain technical problems in simple language to customers when required
• Ensure a smooth workflow from problem identification to resolution

Parts & Logistics Management:

• Identify necessary parts and place orders with suppliers or the in-house parts department
• Follow up to ensure timely delivery of parts to technicians
• Keep customers informed of delays or additional work required

Customer Service & Complaint Handling:

• Provide timely updates to customers during servicing and at completion
• Handle and resolve customer concerns or complaints promptly and professionally
• Maintain strong customer relationships to encourage repeat business and referrals

Documentation & Reporting:

• Ensure proper documentation of vehicle condition, service performed, and parts used
• Maintain accurate service records and assist with billing and invoicing
• Generate daily and weekly reports on customer satisfaction and service quality

Job Profile : Service executive
Industry : Diploma, maintenance