Manager- Digital Delivery

Manager Digital Delivery
Work Location: Bangalore- Hybrid
Note: The candidate should have worked in a product-based company
Job Description
The Manager Digital Delivery will lead the development and enhancement of world-class health, wellness, and insurance platforms, focusing on client and advisor journeys. The role requires collaboration with SMEs, internal/external stakeholders, and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences.
Key Responsibilities
Oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies.
Drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, UAT, data analytics, documentation, go-to-market strategy, and project KPI achievement.
Ensure Agile methodologies are implemented throughout the project lifecycle.
Serve as a business advisor to technical teams during platform creation.
Collaborate with engineering teams on platform design and architecture.
Work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap.
Prioritize product features based on business needs and constraints.
Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.
Assess market potential and introduce innovations aligned with business needs.
Represent the organization in regional and global forums, contributing to the innovation agenda.
Promote digital adoption internally and externally.
Oversee technology evaluations and selections.
Maintain error logs, diagnose issues, and set up monitoring protocols.
Track platform analytics, monitor KPIs, and report success metrics.
Anticipate and manage risks affecting project KPIs, scope, budget, or timelines.
Job Requirements
Comfortable working with globally distributed teams.
Proven experience managing B2C mobile and web applications.
Strong knowledge of API structures, mobile/web app development, SQL, cloud technologies (e.g., Azure or AWS), full-stack technologies (e.g., Java with Angular/React), and BI tools (e.g., Power BI or Tableau).
Proficient in creating wireframes, prototypes, data flow diagrams, and workflows.
Agile mindset with a strong execution bias.
Skilled in JIRA, Confluence, or other product management tools.
Capable of drawing insights and communicating effectively with both technical and non-technical teams.
Leadership skills to guide project teams and the business community.
Ability to innovate and modernize traditional back-office processes.
Strong written and verbal communication skills.
Detail-oriented with strong analytical and conceptual abilities.
Ability to balance short-term needs with long-term strategic goals.
Trustworthy, adaptable, and capable of working in a dynamic, open culture.
Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
Soft Skills
Innovative mindset
Strong problem-solving abilities
Strategic thinking
Leadership and team management
Excellent communication
LEVEL OF EXPERTISE
Agile Methodology - 7 years
Azure - 6 years
SQL - 5 years
API Tools - 5 years
Java (All Versions) - 3 years
React.Js - 3 years