Customer Relationship Manager

Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Manager to build and maintain strong relationships with our clients. Your role will be to ensure customer satisfaction, handle inquiries, and identify opportunities for growth and retention.
Key Responsibilities:
Manage and nurture client relationships
Address customer inquiries and resolve issues promptly
Collaborate with sales and support teams to meet client needs
Monitor customer satisfaction and suggest improvements
Identify upselling or cross-selling opportunities
Requirements:
Proven experience in customer service, account management, or sales
Excellent communication and interpersonal skills
Strong problem-solving ability and attention to detail
Familiarity with CRM software and tools