Kadel Labs - Associate - Customer Success & Growth (1-3 Yrs) Udaipur/Jaipur/Kolkata/Bhopal/Bangalore/Rajasthan/MP (After-Sales/Customer Service)

Associate - Customer Success & Growth (German Language)Kadel Labs is a first-of-its-kind Venture Studio in India. It is a global software technology system incubator with synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (180 employees and expanding) and served 200 Customers. At the core, KL is a people s company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation are encouraged to create better products and services.Role: Associate - Customer Success & Growth (German Language)Experience: 1-3 years Location: Udaipur, Jaipur, Kolkata, Bangalore, BhopalJob Description:We are looking for a proactive and customer-focused Associate - Customer Success & Growth (CSG) with excellent communication skills in German or French. This role is ideal for someone with experience in customer success, business development, or client-facing roles within an IT company. You will be instrumental in driving growth in the German market by strengthening client relationships, identifying upselling opportunities, and ensuring customer satisfaction.Responsibilities:- Support business development efforts by identifying and pursuing new opportunities in the German-speaking market.- Act as a bridge between internal teams and German-speaking clients, ensuring smooth communication and service delivery.- Assist in upselling and cross-selling initiatives to expand existing client relationships and revenue.- Contribute to client presentations, proposals, and project coordination activities.- Manage client queries, feedback, and expectations professionally and promptly.- Maintain accurate records of client interactions and opportunities using CRM tools.- Collaborate with sales, delivery, and product teams to drive client success and retention.Requirements:- 1-3 years of experience in a Customer Success, Business Development, Account Management, or client-facing role, preferably in the IT or tech industry.- Fluency in German or French (both written and spoken) is essential.- Prior experience working with European clients or international markets.- Familiarity with CRM tools like Salesforce, HubSpot, or Zoho.- Understanding of IT services, SaaS, or B2B technology solutions.- Strong interpersonal and communication skills, with the ability to build trust with clients.- Ability to understand client needs and align them with company offerings.- A team player with a proactive and problem-solving attitude.Education and Experience: BTech, Bachelor s degree in Business, IT, Marketing, Communications, or a related field. Visit us:- https://kadellabs.com/- - - (ref:updazz.com)

Payroll Type : Permanent