Executive - Customer Service - Training & Tool Segment - IT (3-10 Yrs) Delhi NCR (After-Sales/Customer Service)

Ozasia Solutions Private Limited is a leading technology solutions provider and the Master Distributor for EON Reality in India. The company focuses on delivering cutting-edge Augmented Reality (AR) and Virtual Reality (VR) solutions to empower education, skill development, and enterprise training. By representing EON Reality, a globally recognized leader in immersive technology, Ozasia Solutions aims to transform the way knowledge is imparted and skills are acquired.Ozasia Solutions partners with government organizations, educational institutions, and enterprises to implement EON s state-of-the-art AR/VR platforms for enhanced learning, training, and operational efficiency. The organization is committed to driving innovation and growth in India s technology ecosystem.Key Responsibilities1. Customer Support & Training :- Onboarding & Training : Conduct onboarding sessions and training workshops for customers to familiarize them with the EON Reality platform.- Customer Assistance : Address customer inquiries, resolve issues, and coordinate with technical teams for advanced support.- Usage Optimization : Assist customers in integrating the EON tool into their workflows and maximizing its utilization.- Feedback Loop : Collect and relay customer feedback to improve the platform s offerings.2. Relationship Building:- Customer Engagement: Build and nurture strong relationships with customers to ensure high satisfaction and retention.- Advocacy & Renewals: Encourage customer advocacy by identifying potential case studies and testimonials, and manage renewals effectively.3. Marketing Support:- Event Participation: Collaborate with the marketing team to plan and execute webinars, workshops, and promotional campaigns for customer engagement.- Content Contribution: Support the creation of customer-centric marketing content, including success stories and case studies.4. Sales Support:- Demos & Presentations: Assist the sales team in delivering tailored product demos and presentations.- Lead Generation: Identify opportunities for customer referrals and potential leads.- Proposal Assistance: Help create compelling proposals, use cases, and documentation for potential customers.Qualifications & Skills- Educational Background: Bachelor s degree in any field. Preference for Business Administration, Marketing, or a related field.- Experience: 2-4 years of experience in customer service, sales support, or marketing roles, preferably in the technology sector.- Communication Skills: Strong written and verbal communication skills in English; proficiency in Indian regional languages is a plus.- Technical Knowledge: Familiarity with AR/VR, immersive learning platforms, or similar tools is advantageous.- Customer Orientation: Proactive and customer-focused mindset with excellent interpersonal skills.- Sales & Marketing Acumen: Understanding of marketing and sales strategies.- Problem-Solving: Ability to understand and address customer challenges effectively.- Tools Proficiency: Knowledge of CRM tools (e.g., Salesforce), presentation tools, and basic analytics platforms.Key Performance Indicators (KPIs):1. Customer Service:- Customer satisfaction and retention scores.- Timely resolution of support tickets and successful onboarding rates.2. Marketing Support:- Engagement metrics for campaigns and events.- Number of customer success stories developed.3. Sales Contributions:- Leads generated and referrals facilitated.- Support provided in closing deals and renewals.Compensation & Benefits:- Competitive salary with performance-based incentives.- Professional development opportunities and exposure to advanced AR/VR technology.- A dynamic work environment with the opportunity to contribute to the growth of innovative technology solutions in India. (ref:updazz.com)

Payroll Type : Permanent