Required Telesales Executive - Bangalore

Job Summary:

We are seeking an enthusiastic and persuasive Telesales Executive to join our growing sales team. As a Telesales Executive, you will be responsible for contacting potential customers over the phone, understanding their needs, and persuading them to buy products or services, book appointments, or visit our facility (depending on the business). You will be the voice of the company, playing a key role in building customer trust, generating leads, converting sales, and achieving daily/weekly targets. The role requires excellent communication skills, patience, persistence, and the ability to build rapport quickly over the phone. This is an exciting opportunity for candidates looking to start or grow their career in sales and communication, with excellent incentives and long-term growth potential.

Key Responsibilities:

1. Outbound Calling

• Make outbound calls to potential customers from provided or sourced databases
• Engage clients by explaining the features, benefits, and value of our products/services
• Answer questions, handle objections, and clarify doubts to build interest and trust
• Maintain a friendly, professional tone while handling multiple calls per day
• Maintain a call-to-conversion ratio as per company benchmarks

2. Lead Generation and Conversion

• Qualify leads based on customer interest, budget, and requirements
• Convince potential customers to take the next step such as scheduling a demo, appointment, or making a purchase
• Follow up on previous calls or inquiries to nurture leads
• Keep detailed records of interactions, follow-ups, and outcomes using CRM tools or Excel

3. Sales Support and Coordination

• Coordinate with the field sales team, digital team, or branch staff for lead handover or visit scheduling
• Update lead status regularly and escalate critical leads to managers if necessary
• Share feedback from prospects to improve product pitch or offerings
• Maintain high-quality standards for call scripts, tone, and professionalism

4. Target Achievement

• Meet or exceed daily, weekly, and monthly calling and conversion targets
• Participate in training, feedback, and performance reviews to improve productivity
• Maintain consistent performance across KPIs such as number of calls, talk time, conversions, etc.

5. Data and Reporting

• Maintain updated and accurate records of call logs, leads, and sales using Excel, CRM, or company-specific software
• Generate daily call reports and sales reports for internal use
• Flag duplicate or invalid numbers, and suggest improvements in the calling database

Required Skills & Competencies:

• Excellent communication skills in English and [insert local language if applicable]
• Confident telephone etiquette and listening skills
• Basic understanding of sales principles and customer service practices
• Ability to handle rejections, objections, and stressful call volumes positively
• Patience, persistence, and strong interpersonal skills
• Ability to quickly understand customer needs and respond appropriately
• Proficiency in MS Office (Excel, Word), CRM systems (optional but preferred)