Telesales And Chat Sales Executive

Key Responsibilities:

1. Telesales:

• Make outbound calls to potential leads provided by the company.
• Explain products/services clearly and convincingly to prospective customers.
• Handle inquiries, objections, and follow-ups effectively to close sales.
• Maintain daily call logs, sales records, and feedback in CRM systems.
• Meet or exceed weekly/monthly call volume and sales targets.

2. Chat Sales:

• Engage with website visitors or app users through live chat tools.
• Understand customer queries, provide quick solutions, and recommend products.
• Respond to chat inquiries with correct grammar, clear sentences, and a customer-friendly tone.
• Convert chat conversations into confirmed leads or direct sales.
• Handle multiple chat windows at a time with accuracy and speed.

3. Lead Management:

• Track leads from both calling and chat platforms.
• Follow up via phone, WhatsApp, or email as needed.
• Assign leads to sales pipelines and update their status regularly.
• Maintain a high level of customer engagement until conversion or closure.

4. Product Knowledge & Upselling:

• Stay updated on product features, pricing, offers, and competitor information.
• Explain technical or commercial aspects in a simple and convincing way.
• Identify upselling and cross-selling opportunities.
• Recommend customized solutions based on customer needs.

5. Customer Experience & Feedback:

• Maintain a friendly and helpful attitude across all interactions.
• Ensure a smooth customer journey from inquiry to final sale.
• Collect feedback on the service and report pain points to improve the process.
• Build rapport with returning or repeat customers to boost loyalty.

Required Skills:

• Excellent verbal communication for telesales in Hindi, English, regional languages.
• Strong written communication for chat support good grammar and clarity.
• Persuasive, confident, and target-driven approach.
• Active listening and quick problem-solving abilities.
• Basic computer knowledge typing, CRM software, email, chat tools, Exce