Customer Support Role - Jewelry (0-5 Yrs) Surat/Vadodara/Baroda/Gujarat/Anand (After-Sales/Customer Service)

- Opportunity within a company with a solid track record of performance- Join a market leader within Jeweller- Opportunity to make a positive impactOur client is Your Trusted Platform for Authentic Jewelry. It is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones.The Job:What you ll do:- Live Chat Support- Answer customer questions through live chat- Respond quickly, clearly, and professionally in English- Sales Support- Share product details to help customers choose the right items- Support the sales team with smooth communication- CRM and Data Management- Keep customer data updated in our CRM system- Log chats and track activity- Order Coordination- Help process orders and coordinate with internal teams- Keep customers informed about their orders- Issue Handling- Solve customer concerns efficiently and politely- Escalate issues when needed- Reporting- Generate reports on chat and sales support activities- Share ideas for improvements- Process Improvement- Identify gaps and suggest better ways to improve customer serviceWhat you ll get:- Competitive salary (based on experience)- Performance-based bonuses- Career growth opportunities- Training and development supportIdeal Candidate:What you need:- Graduate degree in any stream- At least 1 year of experience in sales support (tech/IT background is a plus)- Strong English communication skills (written and spoken)- Comfortable using CRM systems, Microsoft Office, AI tools, and more- Good communication and multitasking skills- Customer-focused and works well in a team (ref:updazz.com)

Payroll Type : Permanent