Receptionist Cum Telecaller

Key Responsibilities:

1. Front Desk & Reception Duties:

• Greet visitors, clients, and customers as they arrive at the office or front desk.
• Maintain a warm, courteous, and professional demeanor at all times.
• Guide visitors to the appropriate person or department and inform the concerned staff.
• Maintain a visitor logbook and ensure compliance with visitor protocols.
• Handle walk-in inquiries, provide basic information, and distribute brochures or company material if applicable.

2. Telecalling (Inbound and Outbound):

• Make outbound calls to prospective customers for lead generation, appointment scheduling, or promotions.
• Handle inbound customer queries and route calls to the appropriate department or individual.
• Follow calling scripts, handle objections, and document call outcomes.
• Update CRM or lead management systems with accurate customer details and follow-ups.

3. Communication & Customer Interaction:

• Communicate clearly and effectively over the phone and in-person with clients, customers, and team members.
• Provide information regarding products, services, timings, pricing, and appointments.
• Ensure every interaction is positive, helpful, and leaves a good impression of the organization.

4. Office Support & Coordination:

• Manage incoming and outgoing calls, messages, courier logs, and office communication.
• Coordinate with departments for administrative support or scheduling.
• Assist in managing appointments, bookings, or customer records (as per business nature).
• Maintain cleanliness and organization at the reception area.

5. Recordkeeping & Reporting:

• Maintain logs of calls made, call feedback, and customer responses.
• Submit daily or weekly call reports to the reporting manager.
• Maintain records of inquiries, follow-ups, and customer interactions.