Mobisy Technologies - Technical Content Writer (2-6 Yrs) Bangalore (Content/Design)

Qualifications :- Preferably Bachelors or Masters degree in Engineering/ Computer Science/ English/ Journalism/ Mass Communication and/ or certification in technical writing- 2-6 years work experience in technical writing or content writing for the tech industry or 2-6 years of work experience in the IT industry with a flair and aptitude for writing with some technical writing experience.Responsibilities :- We are looking to create help and user manual documents for our product Bizom. Bizom is a supply chain automation solution used by over 2 lakhs users across India and overseas. The content should help make the product self-service with a great user experience and high user satisfaction. Not only should the content provide reactive support, it should provide proactive mechanisms as well to drive usage and become a part of the daily lives of users akin to WhatsApp or email. The content should be searchable and interlinked. You will also need to create and maintain user forums.- The content should be developed after gathering key business as well as user insights. You should have a long-term vision for the content and strategy to create and maintain the same and should own the process end-to-end. You will need to work collaboratively with all teams in the organisation especially engineering, Product, marketing and customer success teams. You must develop a governance policy for the content and also maintain a calendar for it. The entire cycle from design, execution to implementation should be taken care of. You should be entrepreneurial, independent and require negligible supervision.- You should be able to organise, structure and write documents and articles related to the company s products and solutions. These articles would involve detailing module-wise features, user manuals, and FAQs for customers and for internal L1, L2, L3 teams, etc.- The role also requires you to organise and document monthly product and bug fix release notes.- This role will also need you to update API documentation.Skills :- Ability to understand a technology product inside out and develop strong functional understanding and an understanding of it s features and the outcomes it helps achieve- Knowledge of information architecture and flow for building knowledge management systems- Ability to produce clear and concise content- Exceptional writing, proofreading and editing skills- Strong comprehension skills especially for business and technology- Ability to collaborate with teams to gather information- Ability to do user study to understand the target audience for the artifacts and documentation being created- Experience in similar area and a thirst to create world-class self-service documentation is required.- Understanding of Documentation Development Lifecycle (DDLC) (ref:updazz.com)

Payroll Type : Permanent