Required Center Manager - Bangalore

Key Responsibilities

1. Operational Management

• Oversee the day-to-day operations of the center, ensuring all functions run smoothly and efficiently.
• Implement and monitor standard operating procedures (SOPs) for various departments within the center.
• Ensure compliance with company policies, industry regulations, and health & safety standards.
• Coordinate with other departments like HR, finance, logistics, or marketing to support center needs.

2. Staff Supervision and Team Leadership

• Recruit, train, and manage a team of employees, including administrative staff, sales executives, service personnel, and support teams.
• Set performance goals, conduct regular evaluations, and provide feedback and coaching to team members.
• Motivate the team to achieve their individual and group targets while maintaining a positive and collaborative work environment.
• Address staffing issues such as conflicts, absenteeism, and performance management in coordination with HR.

3. Customer Service and Client Relations

• Ensure excellent customer service standards are consistently maintained.
• Handle complex customer issues or complaints in a professional and timely manner.
• Build strong relationships with clients to encourage repeat business and enhance customer loyalty.
• Gather customer feedback and implement improvements based on insights and suggestions.

4. Financial and Budgetary Management

• Monitor and manage the center s budget, expenses, and financial performance.
• Ensure billing, invoicing, collections, and reporting are accurate and timely.
• Analyze financial statements, prepare operational reports, and take action to control costs and increase profitability.
• Meet or exceed revenue and profit targets set by senior management.

5. Sales and Business Development

• Drive business growth by promoting the center s services and expanding the customer base.
• Participate in local marketing activities and promotional campaigns.
• Identify new business opportunities and partnerships within the community or industry.
• Collaborate with the sales and marketing teams to achieve enrollment, service, or product targets (depending on industry).

6. Facility and Asset Management

• Ensure the physical infrastructure, equipment, and technology at the center are in good working condition.
• Coordinate maintenance, repairs, and upgrades as necessary.
• Manage inventories, stock levels, and procurement processes.
• Maintain cleanliness, safety, and professional appearance of the facility.

7. Reporting and Documentation

• Maintain accurate records of operations, employee attendance, client interactions, and inventory.
• Prepare regular reports for upper management covering key performance indicators (KPIs), financial performance, customer feedback, and operational challenges