Telecaller - Inbound/Outbound

Key Responsibilities

1. Outbound Calling (Sales & Promotions)

• Make outbound calls to potential customers based on provided leads or cold data.
• Explain products or services in detail to generate interest or close sales.
• Schedule appointments, follow up on previous interactions, and handle objections effectively.
• Record details of customer interactions and maintain accurate lead records in CRM systems.
• Meet or exceed daily/weekly/monthly sales or outreach targets set by the manager.

2. Inbound Calling (Customer Support & Queries)

• Answer incoming calls promptly and professionally.
• Assist customers with product or service-related inquiries.
• Troubleshoot basic issues or escalate complex problems to senior teams.
• Provide accurate information on pricing, availability, billing, or other service features.
• Log customer feedback and report recurring issues to relevant departments.

3. Customer Relationship Management

• Build and maintain a positive relationship with customers through polite and efficient communication.
• Understand customer needs and offer suitable solutions or alternatives.
• Handle customer complaints calmly and effectively, ensuring issues are resolved or escalated properly.
• Follow up with customers to ensure satisfaction and encourage repeat business or renewals.

4. Documentation and Reporting

• Maintain call records, customer databases, and daily call logs accurately.
• Generate basic reports on call outcomes, complaints, and customer responses.
• Share key customer insights with the team to improve product offerings or customer service quality.

5. Product Knowledge

• Stay updated with the company s product or service portfolio.
• Be able to answer questions about specifications, benefits, pricing, and availability.
• Attend training sessions and team meetings to stay informed of changes or promotions.

6. Team Coordination

• Coordinate with the sales or service team to transfer leads or follow up on customer requirements.
• Share call updates or critical customer inputs during team briefings or reviews.
• Support colleagues during peak times or assist with training new team members when required.

Freshersworld (Registered since June-2017)

Mohit Technical Solutions

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