Back Office Executive

Key Responsibilities

1. Data Entry and Record Maintenance

• Enter customer information, transaction details, and other banking data into the system accurately.
• Maintain and update customer records, loan files, KYC documents, and compliance reports.
• Archive and retrieve information from databases and ensure all records are secure and backed up.

2. Transaction Processing

• Process various banking transactions such as fund transfers, check clearances, inward and outward remittances, and account openings.
• Support reconciliation of accounts and verify financial data before posting.
• Monitor and validate internal banking operations to detect and correct discrepancies.

3. Documentation and Verification

• Handle and verify documentation for account opening, loan processing, and investment services.
• Ensure all forms and applications are correctly filled out, signed, and supported with valid documents.
• Perform routine audits of documents to ensure compliance with internal policies and external regulations.

4. Coordination and Communication

• Coordinate with different departments such as Customer Service, Loans, Compliance, and IT to support smooth operations.
• Escalate unresolved issues to relevant departments and track resolution status.
• Assist in preparing reports, presentations, and operational summaries for management.

5. Compliance and Risk Management

• Ensure compliance with RBI (Reserve Bank of India) guidelines, anti-money laundering (AML) policies, and internal standard operating procedures.
• Report any suspicious transactions to the compliance team.
• Maintain confidentiality of customer data and adhere to data protection guidelines.

6. Technical System Handling

• Operate banking software such as Finacle, Flexcube, or other core banking systems (CBS) to execute daily tasks.
• Troubleshoot basic software issues and coordinate with IT for resolving complex problems.
• Generate transaction and activity logs for audits and reporting.

7. Inventory and Supplies Management

• Monitor and manage inventory of bank forms, checkbooks, stationery, and other operational supplies.
• Maintain records of usage and initiate requisitions when supplies are low.