Zenjet Technologies - Customer Service Role (1-3 Yrs) Mumbai (After-Sales/Customer Service)

Service Engineer Responsibilities:- Using various strategies and tools to provide effective solutions to customers concerns.- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.- Promptly following up on service requests and providing customer feedback.- Monitoring equipment and machinery performance and developing preventative maintenance measures.- Conducting quality assurance and safety checks on all equipment.- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.- Providing recommendations about new features and product improvements.- Monitoring inventory and reordering materials when needed.- Conducting research and attending workshops to remain abreast of industry developments.- Writing reports and presenting findings to Managers and Supervisors on a regular basis.Service Engineer Requirements :- An associate s degree in engineering or similar.- A bachelor s degree in engineering is preferred.- A relevant certificate or license is advantageous.- A valid driver s license and willingness to travel.- Excellent active listening and customer service skills.- The ability to deal with multiple requests without being overwhelmed.- The ability to remain professional under pressure.- Superb work ethic and a growth mindset.- Applicants with more than 3 years experience need not apply (ref:updazz.com)

Payroll Type : Permanent