Required Telesales Executive - Chennai

Key Responsibilities:

1. Outbound Sales Calls:

• Make outbound telephone calls to prospective customers from provided leads or cold-call lists.
• Present products or services persuasively to generate interest and secure sales.
• Follow a structured script where appropriate, but adapt to the conversation flow as needed.

2. Inbound Sales Inquiries:

• Handle inbound calls and respond to product inquiries from interested customers.
• Provide accurate information and guide the customer through the sales process.
• Convert inquiries into confirmed sales.

3. Customer Relationship Management:

• Build and maintain strong relationships with new and existing customers.
• Understand customer needs and tailor product offerings accordingly.
• Follow up with customers to ensure satisfaction and repeat business.

4. Sales Target Achievement:

• Meet or exceed daily, weekly, and monthly sales quotas.
• Work closely with the sales manager to implement sales strategies and improve performance.
• Participate in promotional or marketing campaigns designed to boost sales.

5. Product Knowledge:

• Maintain up-to-date knowledge of products, pricing, promotions, and competitor offerings.
• Clearly and effectively communicate product benefits, features, and pricing to customers.

6. Objection Handling and Negotiation:

• Respond confidently to customer objections and concerns with clear explanations.
• Use negotiation skills to close deals while maintaining customer satisfaction.
• Remain polite, respectful, and professional in all interactions.

7. Record Keeping and Reporting:

• Accurately update customer details, call outcomes, and sales information in CRM or databases.
• Prepare regular reports on call volume, sales conversion rates, and revenue generated.
• Provide feedback to management on market trends, customer preferences, and potential improvements.

Key Skills and Competencies:

• Communication Skills: Excellent verbal communication with clear diction and a friendly tone.
• Sales Acumen: Ability to understand customer psychology and influence decision-making.
• Active Listening: Pay attention to customer needs and respond appropriately.
• Target Orientation: Focused on meeting and exceeding sales goals consistently.
• Resilience: Ability to handle rejection and bounce back with positivity.
• Time Management: Prioritize calls and follow-ups efficiently throughout the day.
• Tech Savvy: Comfortable using phones, headsets, computers, and CRM software.
• Adaptability: Quick to learn new products, processes, and sales techniques.
• Team Collaboration: Ability to work effectively with team