Duty Manager - Front Office (4-7 Yrs) Goa (After-Sales/Customer Service)

Job Title: Duty ManagerExperience: 4-7 yearsQualification: Degree in Hospitality Management5 Star HotelHospitality Industry Broad Objective of the RoleAssists the Front Office Manager in administering front office functions and supervising associates on a daily basis. Front office areas include Travel Desk, Telephone Operations, Guest Services and Reception. Positions, directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction to maximize the financial performance of the department and deliver products and services to achieve and exceed total guest satisfaction by providing service which is iconic and maximizing organizational profitability through effective utilization of all resources. Functions in place of the Front Office Manager in his/her absence. Supervises all areas of the Front Office in the absence of the Front Office.Responsibilities:- Maintains the Log Book and effectively follows up the system to check the daily arrival list and monitors all VIP movement.- Monitors adherence to all policies and procedures to reduce bad debts and rebates.- Co-ordinates with departments like Security and Housekeeping to ensure that all the , hygiene and aesthetic standards of the hotel are met.- Prepares reports on Occupancy, Average rates and Reservations.- Maintains the Guest History System and updation of all the guest profiles.- Ensure that all the operational standards set for all the processes are followed.- To ensure speedy and timely actions during emergency situations as per the SOP guidlines. (ref:updazz.com)

Payroll Type : Permanent