Customer Service Role - Aesthetic Clinic (2-8 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

-Opportunity within a company with a solid track record of performanceOur client is a distinguished award winning world luxury spa with experience offering a superior service in 5-star hotels, luxury holiday resorts and thalasso centres along the Aegean and the Mediterranean coast of Turkey and Malta.The JobJob Overview :As a Customer Service Representative, you will be the first point of contact for our clients, delivering outstanding customer service and ensuring a smooth and professional experience from booking to post-treatment care. Your role will involve handling client inquiries, scheduling appointments, providing information about treatments, and ensuring customer satisfaction. A background or understanding of the aesthetics industry (particularly Botox and fillers) is preferred but not required. Key Responsibilities:Client Interaction:- Respond promptly and professionally to customer inquiries via phone, email, and live chat.- Provide detailed information about our aesthetic treatments, including Botox and fillers, and answer any client questions with confidence and clarity.- Build and maintain strong client relationships to enhance customer loyalty.Appointment Management:- Schedule and manage appointments efficiently using the booking system.- Send appointment confirmations and follow-up messages to ensure a seamless client experience.Problem Resolution:- Handle customer complaints or issues with professionalism and empathy, working to resolve them effectively.- Escalate complex issues to the appropriate team member when necessary.Administrative Support:- Maintain accurate client records and update the system with relevant notes.- Provide feedback to the team on customer trends and suggestions for improving service.Ideal CandidateQualifications and Skills:- Previous experience in a customer service role (preferably within the aesthetics, beauty, or wellness industry).- Strong communication skills with a professional and friendly tone.- Ability to multitask and remain calm under pressure.- Understanding of Botox, dermal fillers, and other non-surgical treatments (preferred but not essential - training provided).- Proficient in using booking systems and customer relationship management (CRM) tools.- Self-motivated and able to work independently in a remote setting. (ref:updazz.com)

Payroll Type : Permanent