Tech Support Executive

Responsibilities :

Respond to customer queries via phone, email, or chat in a timely and professional manner.

Diagnose and troubleshoot Email and Web Hosting issues.

Help in installation of Email for client via Phone, Email or AnyDesk.

Follow up with customers to ensure issues are resolved.

Invoice Generation: Prepare and issue accurate invoices to clients on a regular basis.

Renewal Reminders: Monitor client contract timelines and proactively send reminders for upcoming renewals.

Payment Follow-up: Follow up with clients on pending payments and ensure timely collections.

Client Telephonic Support: Address client queries and concerns over the phone, providing clear, courteous, and solution-focused assistance.

Requirements:

& Good communication and follow-up skills.

& Ability to manage and keep track of pending tasks and pending payments.

& Proficiency in Excel, Word and Google Drive

This position plays a vital role in customer satisfaction, retention, and the smooth functioning. The ideal candidate will have excellent troubleshooting skills, patience, and strong communication abilities, along with a sound understanding of work.
Job Profile : Tech Support Executive
Industry : Diploma, bsc-bca-bbm, tech-support