Executive - Customer Support (0-5 Yrs) Bangalore (After-Sales/Customer Service)

Job Title: Customer Support Executive - Location: Bangalore- Experience Required: 1 Years in Customer Support - Shift: Rotational Shifts (5 Days Working, 2 Days Off) - Transportation: 2-Way Cab Facility Provided Job Description:We are actively hiring customer support professionals with excellent communication skills and a strong understanding of customer service principles. The role involves handling customer queries efficiently via calls, emails, or chats, providing timely solutions, and maintaining a high level of customer satisfaction. Candidates must be comfortable working in a rotational shift environment.Roles and Responsibilities:- Handle customer interactions through various channels with professionalism and empathy.
-Resolve customer complaints, requests, and inquiries in a timely and accurate manner.
-Maintain a positive and professional attitude toward customers at all times.
-Update customer records and document interaction details accurately.
-Collaborate with internal teams to ensure seamless customer experience.
-Utilize tools like Active Directory for user account management and issue resolution.
-Meet individual and team performance targets consistently. Skills Required:- Excellent verbal and written communication skills - Good interpersonal skills and problem-solving ability - Familiarity with Active Directory and basic technical troubleshooting - Customer-focused with the ability to handle pressure and multi-task Perks & Benefits:- 2-Way Cab Facility - Paid Time Off and other company benefits - Growth and Learning Opportunities - Night shift allowance is provided (ref:updazz.com)

Payroll Type : Permanent