Required Telesales Associate - Hyderabad

We are seeking a confident and enthusiastic Telecaller to join our dynamic team at SkillMe Overseas a leading overseas education consultancy. The ideal candidate should have excellent communication skills in Telugu, English, and Hindi, and a passion for helping students explore global education opportunities.

Key Responsibilities:

1. Telecalling & Lead Management:

• Make outbound calls to students and parents who have inquired through various channels such as websites, social media, walk-ins, education fairs, and referrals.
• Receive inbound calls, provide information, and answer queries regarding overseas education, application procedures, countries, universities, programs, visa requirements, and more.
• Maintain a high call volume on a daily basis while ensuring the quality of communication.
• Schedule appointments and follow up with leads to ensure maximum conversions.

2. Counseling Support:

• Understand the basic requirements of each student (such as desired course, preferred country, budget, academic background).
• Share these details with the internal counseling team and schedule consultations accordingly.
• Brief the students on the initial steps of the admission process and set realistic expectations.

3. CRM & Database Management:

• Record all calls, responses, interactions, and feedback in the CRM system accurately.
• Maintain and update a detailed database of prospective and existing clients.
• Track the progress of each lead through the admissions pipeline and ensure timely follow-ups.

4. Marketing Campaigns & Events:

• Support the team in marketing and promotional campaigns by reaching out to target audiences through telecalling.
• Promote upcoming webinars, virtual or physical education fairs, university visits, and other events through phone outreach.
• Assist in pre-event and post-event communication with students.

5. Feedback & Reporting:

• Collect feedback from students regarding their interests, challenges, and expectations.
• Share insights and feedback with the management to improve service offerings.
• Prepare and submit daily, weekly, and monthly reports on calls made, leads generated, and appointments scheduled.

Job Profile : Telesales Associate
Industry : BPO