Required Telecaller - Gurgaon

Key Responsibilities:

1. Outbound Calling and Lead Generation:

• Call prospective customers from the provided database or lead sources.
• Introduce the company, its projects, and services clearly and professionally.
• Explain project features, location advantages, pricing, payment plans, and other property details.
• Generate interest and qualify leads based on customer requirements and financial capability.

2. Customer Engagement and Follow-Up:

• Build rapport with potential customers and answer their initial queries.
• Schedule property site visits or virtual tours for interested buyers.
• Maintain regular follow-up with potential buyers via phone calls, WhatsApp, or email.
• Remind and coordinate with customers about scheduled appointments or site visits.

3. Lead Management and Reporting:

• Maintain an accurate and updated record of calls, leads, inquiries, and outcomes in the CRM system or lead tracker.
• Share feedback from calls with the sales and marketing teams for further refinement of outreach strategies.
• Submit daily, weekly, and monthly call reports to the supervisor or team leader.
• Ensure timely and consistent follow-up on assigned leads to maximize conversion rates.

4. Customer Support and Query Handling:

• Answer incoming calls and respond to inquiries from prospective or existing customers.
• Provide basic support on project-related concerns and route complex issues to senior sales staff.
• Ensure all interactions are conducted with professionalism and a customer-first attitude.

5. Coordination with Sales and Marketing Teams:

• Work closely with the sales team to hand over hot leads for closure.
• Provide inputs on common customer queries, objections, and expectations.
• Support marketing campaigns by making promotional calls and explaining limited-time offers or project launches.