Customer Care Officer (0-1 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

A customer care officer, also known as a customer service officer, is a customer service representative who helps customers with their concerns and queries. They are the primary point of contact between a business and its customers. Responsibilities:- Handling customer inquiries- Resolving complaints- Providing solutions to customer problems- Offering discounts or replacement items- Ensuring customer satisfaction- Maintaining a positive relationship between the business and its customersSkills:- Empathy: Being able to understand the emotions and perspective of others- Problem-solving: Being able to solve problems for customers- Communication: Being able to communicate effectively with customers- Active listening: Being able to listen to customers concerns- Patience: Being able to remain patient with customers- Adaptability: Being able to adapt to different situations (ref:updazz.com)

Payroll Type : Permanent