Required Telesales Executive - Coimbatore

Job Summary

We are seeking a motivated and confident Telesales Executive to join our dynamic sales team. The ideal candidate will be responsible for making outbound calls to prospective customers, promoting products or services, handling queries, and converting leads into sales. This role requires excellent communication skills, a persuasive attitude, and the ability to meet sales targets in a fast-paced environment. The position is ideal for individuals who enjoy engaging with people over the phone and thrive in a target-driven sales environment. Whether you 're a fresher or have some experience, if you re enthusiastic about sales and customer interaction, we would love to hear from you.

Key Responsibilities

1. Outbound Calling and Lead Generation

• Make a high volume of outbound calls daily to potential customers using a provided database or lead list.
• Introduce company products/services, explain features and benefits clearly and concisely.
• Generate interest in the product/service and convert inquiries into leads or direct sales.
• Follow up on leads through callbacks, emails, or messages to nurture potential buyers.

2. Product Knowledge & Presentation

• Understand the full range of products or services offered by the company.
• Stay updated on pricing, promotions, offers, and competitor products.
• Provide accurate information to customers regarding specifications, pricing, and payment options.
• Customize communication based on customer needs and profile.

3. Sales Conversion

• Achieve individual and team sales targets set by the company.
• Handle objections or hesitations and persuade customers to make a purchase.
• Maintain a high closing rate by using strong persuasion and negotiation skills.
• Upsell or cross-sell additional products/services where applicable.

4. CRM and Reporting

• Enter and update customer data in the CRM system accurately and in real time.
• Maintain call logs, notes, and sales records for reporting and performance tracking.
• Prepare daily, weekly, or monthly reports on calls made, leads generated, and conversions.
• Share feedback with management to improve calling strategies or product offerings.

5. Customer Engagement and Support

• Build and maintain good relationships with prospective and existing customers.
• Answer customer questions about the product or service.
• Ensure a high standard of customer service is delivered at all times.
• Gather market insights through customer conversations and report findings.